Party Crush Studio
Is there a minimum order?
No order is too big or to small!
How do I place an order?
Rental orders can be placed by submitting a wishlist online. You can also contact us directly at email@example.com
How far in advance should I book my rentals?
Bookings are subject to product availability. Once you are firm on your date, a 50% deposit is required at the time of reservation. Without a deposit, your order is not confirmed. Also, all orders require a valid credit card on file.This will secure the products that you have chosen for your special event. Orders are not considered confirmed without a deposit and signed contract. Final counts and payment will be due 14 days prior to your event. You may always add to your order, as long as we have the additional items available.
What is the length of rental?
Rental rates are for two day events. We allow our customers to pick up their rentals the day before their event and return the items the business day after their event. If you need items longer, please let us know. If your event is outside of East Bay, we allow an extra day for travel at no charge.
What is your cancellation policy?
Reductions in quantities of up to 20% of the original number can be made without penalty no later than 14 days prior to your event. Reductions in quantities greater than 20% and/or reductions of any amount made within 14 days of your event are subject to a penalty of 50% of the total rental rate of the cancelled item(s) plus taxes. Any items cancelled within 1 week of your event will be charged at full rental rate plus taxes.
PAYMENT: A 25% non-refundable deposit is required to hold a reservation. The remaining balance is due before pickup/delivery. A valid credit card is required on all accounts, even if you pay with cash or check. The Renter hereby authorizes Party Crush Studio to bill this credit card for: missing or damaged items, balances left unpaid prior to pickup/delivery, additional cleaning, or labor charges incurred after the event.
Why do I have to pay a deposit?
The deposit is for us to reserve all of the items that you are requesting specifically for you and your event date. Once you reserve the items, we can no longer rent them to anyone else. This is to guarantee that we will have all of the items that you will need available for you.
Do you Ship and how does shipment work?
Customers requiring shipping: Your package will include return shipment labels and it is your responsibility to schedule a UPS or Fed-Ex pick-up the first business day following your event, which in most cases is a Monday, or you may drop off your order at any UPS or Fed-Ex location. Please make sure your linens are dry and free of all food and debris as early as 8am and follow the return procedure that was included in your shipment. Be certain to affix the return labels securely; UPS or Fed-Ex cannot pick up your bags or boxes without return labels. It is imperative that the Fed-Ex driver or Fed-Ex drop off location give you a return receipt for your records. Once your order is returned to us, it will be inspected and counted. If there are any missing or damaged items we will notify you.
Do you make custom linen?
Yes, we can design & fabricate custom linen. We have access to thousands of different fabrics so, if you don’t see what you are looking for on our website just ask us. If you are looking to buy instead of rent, please visit us www.partycrushstudio.com
Do you offer Delivery, Nationwide Shipping and Pick Up?
Local delivery and pick up will depend on the exact delivery and pick up location. Please call our office or you may email us the delivery and pick up address by filling in your information on the request a quote page of our website. Once we receive your information we will be happy to provide you with a customized quote.
Customers requiring shipping: Shipping is based upon the total weight of your order, address and zip code. No sales tax is payable when shipping outside of the State of California
Party Crush Studio offers round-trip deliveries within East Bay, (Walnut Creek, Concord, Benicia, Lafayette, Orinda, Moraga). Delivery service requires a 3 hour delivery and strike window and does not include linen set up. Linen setup or installation may be added for an additional fee.
SHIPPING: For orders outside East Bay, California, Party Crush Studio is proud to offer shipping via FedEx Ground. FedEx shipments are scheduled to arrive 2 business days prior to the event date and include a tracking number, estimated delivery date, and a return shipping label. Please note that when using this service, Party Crush Studio is not responsible for any delays or mishandling of your package caused by the shipping company that might prevent a timely arrival of your order.
WILL CALL: Free will call service is available BY APPOINTMENT ONLY at our office in Benicia, CA. Please note that our office is not generally opened to the public therefor an appointment must be scheduled to ensure a representative will be available.
RETURNS: For shipped orders, returns must be in FedEx possession by the Ground Shipping cut-off time on the following business day after your event. Linens should be repackaged in the original shipping box and shipping label must be adhered to the outside of the carton when dropping off at FedEx. To get more information on the Ground Shipping cut-off time, please contact your local FedEx location as it can vary by location. A FedEx pick up can also be scheduled at no additional cost by emailing firstname.lastname@example.org two business days prior to your return due date with your confirmed date, pickup address, and preferred 4 hour pick up window (between 10am-6pm). Will call clients must schedule a drop off appointment at the time of pick up.
CAN I BE REIMBURSED FOR LINENS THAT I DID NOT USE?
Unfortunately, we are not able to reimburse any linen that was pulled for your event as they were taken from our availability for other clients.
DO YOU HAVE A SHOWROOM?
Currently were an online-based only rental company but we will gladly mail you swatches of any fabric you would like to see. We also have partners through the bay area who carry our linens in there showroom.
DO YOU OFFER A DAMAGE PROTECTION PLAN?
The damage protection plan, which covers damages caused by stains, wax, mold, or burn for example and to rental items on a per-order basis. If customer would like to add the Damage Protection Plan for their order, 5% of the rental subtotal (pre-tax and delivery fees) will be added to the overall invoice. The Damage Protection Plan covers up to 50% of the total amount of the rental order in damages. Any damages that exceed 50% of the rental invoice will be charged to the credit card on file. (i.e: For a $500 order, a protection fee of $25 (4.5%) will cover up to $250 in damage charges). Lost items are not covered by the Damage Protection Plan and will be charged at three times (3x) the rental price. Should you choose to decline the purchase of the Damage Protection Plan, all damaged items will be charged at three times (3x) the rental price. You will be notified of damaged items once your return has been processed, and a damage/replacement invoice will be issued at the time of this notice. The amount will be charged to the credit card on file, which has been provided for when you first placed your order.